Menu

''SAVE15'' for 15% off. ♥ PROCESSING TIME: 1-10 BUSINESS DAYS

FAQ

SHIPPING & PROCESSING

CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

WHEN WILL MY ORDER SHIP?
My processing time is 1-10 business days. That does not include weekends or holidays.

HOW MUCH IS SHIPPING?
Shipping cost is calculated at checkout and is based on the weight of your items.

WILL MY ORDER BE SHIPPED WITH TRACKING?
As of today I'm only offering standard, untracked shipping - due to the price.

HOW IS MY ORDER SHIPPED?
Your stickers are protected by a folded 220gsm paper and then put in a plastic bubble mailer.

HOW LONG DOES SHIPPING TAKE?
*please note that these are approximate and not guaranteed. Sometimes take longer due to various circumstances*

1-3 business days to SWEDEN
3-8 business days to EUROPE
1-4 weeks to THE REST OF THE WORLD

Please allow for at least two extra weeks worldwide and three extra business days in Sweden due to COVID!

Feel free to email me if your order has not gotten to you by the time advised.

I WROTE THE WRONG ADDRESS, CAN YOU HELP ME?
Yes! Just email me at email@tuuliplans.com, as long as your order hasn’t shipped yet, I can correct it for you.

CAN YOU COMBINE MY ORDERS?
Yes, but if the second order is placed days after the first, you may have to wait until the second order is finished. Please email me at email@tuuliplans.com if you want to combine your orders, or leave me a note at checkout. If your order is combined – you’ll only receive one freebie.

 

CANCELLATIONS, RETURNS & PROBLEMS

CAN I CANCEL MY ORDER?
Yes, just make sure to email me within 24 hours of placing your order. Please email me at email@tuuliplans.com 

CAN I RETURN MY ORDER?
Yes, you're welcome to return your order to me withing 30 days of receiving it. Please email me at email@tuuliplans.com 

Please note that any sales of discounted items and any of the oops grab bags are non-refundable and final.

The buyer is responsible for the cost of the return shipping. A full refund will only be issued if the products arrive to me in original condition.

CAN I MAKE AN EXCHANGE? 
Yes, you're welcome to make an exchange within 30 days of receiving your order. Please email me at email@tuuliplans.com

Please note that any sales of discounted items and any of the oops grab bags are non-refundable and final.

The buyer is responsible for the cost of the return shipping. The replacement products will be sent when your return has gotten to me. If the products are not in original condition, the value of products you'll be sent will be lowered. You're responsible for paying for the shipping to receive your replacement products.

PROBLEMS WITH YOUR ORDER?
If your package gets lost, damaged or if your order has been made wrong on my part: please contact me and we'll solve it!

 

PAPER TYPES

WHICH PAPER TYPES DO YOU OFFER?
You can pick between matte or glossy sticker paper for most of my stickers! A few are only available in matte – due to them not cutting as nicely on glossy paper.

The matte paper is thinner, which is great if you don’t want it to bulk up your planner as much! The Glossy paper is higher quality and thicker. I always try my best to make the stickers look as similar in vibrancy in the two papers, but due to the glossy paper being a photo paper – it can look more vibrant when it comes to the colors!

 

CUSTOM STICKERS

CAN YOU MAKE ME SOMETHING CUSTOM?
Yes! But please keep in mind that I charge extra for custom sticker sheets. I don't accept coupon codes on custom orders.

This is how it works: 
1. Email me at with your requests (color, design, size etc.)
2. I'll email you back and let you know if that's something I'm able to do. I'll also give you a price and an estimated time for when I can have your design ready for production.
3. If you're okay with the price and would like me to start, I'll go ahead and create a draft and send it to you so you can give me your inputs.
4. When you've okay-ed the design I'll create a listing for you and send you the link. You'll pay via the website just as you would with any other order.
5. When you've paid the current processing time applies and then shipping time applies.
Any questions? Feel free to email me at email@tuuliplans.com

Returns are only accepted on custom orders if the stickers are damaged or faulty in any way.

 

COUPON CODE AND FREEBIE POLICY

Coupon codes can not be combined and does have to be applied at checkout – I’m not able to add it for you after your order is placed.

PR-freebies are included if the person’s name are left in the notes to seller. 
During sales with tiered freebies, the minimum spent is your total before shipping cost and after any discounts.